People across North Wales who are deaf or hard of hearing will now find it easier to access vital crime-fighting information, thanks to a new initiative unveiled ahead of Deaf Awareness Week 2026.

The region’s Police and Crime Commissioner, Andy Dunbobbin, has introduced a British Sign Language (BSL) version of his Police and Crime Plan — a key document that sets out the priorities for North Wales Police.

The move comes as part of wider efforts to ensure policing information is accessible to everyone, aligning with this year’s Deaf Awareness Week theme, “Right to understand – Together, we break barriers,” led by the British Deaf Association.

Across Wales, more than half a million people are deaf or hard of hearing, according to Action Deafness Cymru. Many will have direct or indirect experiences with crime, making access to clear and inclusive information essential.

The introduction of a BSL version of the plan marks a significant step forward. For the first time, BSL users in North Wales can engage with policing priorities in their preferred language — something that had previously been unavailable.

The change was sparked by Paula Williams, a Level 4 BSL student at Coleg Llandrillo in Rhos-on-Sea. A long-time advocate for the deaf community, she raised concerns about communication barriers and gaps in provision.

Her efforts prompted discussions with police and the Office of the PCC, leading to a collaborative response. The plan has now been translated into BSL with the support of Sign Solutions, alongside English and Welsh subtitled versions to ensure wider accessibility.

Alongside the new plan, existing tools are also helping improve access to emergency services. The BSL 999 app allows deaf users to connect instantly with trained interpreters during emergencies, who can relay information directly to 999 operators.

Work is now underway to expand similar support for non-emergency situations, including 101 calls, front desk enquiries and roadside interactions — an effort aimed at embedding inclusive communication across everyday policing.

Mr Dunbobbin said he was proud the plan would now reach more people in their “preferred language,” adding that public feedback had been key to driving improvements.

It is hoped the initiative will be just the beginning, with more BSL resources planned in the future — helping ensure that no one in North Wales is excluded from understanding how their communities are kept safe.