A new 24/7 NHS helpline and treatment service to support people affected by gambling harm is launching across Wales tomorrow.

The All Wales Gambling Treatment Service, delivered by Betsi Cadwaladr University Health Board, will officially go live on April 1, offering round-the-clock support for individuals and families impacted by problem gambling.

The service aims to make it easier for people across Wales—including North Wales—to access specialist help when they need it, with a focus on early intervention and joined-up care. It combines an always-available helpline with a dedicated clinical treatment service, ensuring support is available both immediately and over the longer term.

Health leaders say gambling-related harm can have a serious impact, affecting not just individuals but also their families, finances and mental wellbeing. The new service has been designed so people can reach out for help at any time, without barriers.

Dr Faye Graver, Interim Deputy Medical Director for Mental Health and Learning Disabilities, said the launch marks an important step forward. She said it is vital that support is accessible and responsive, particularly for those who may be struggling in silence. By introducing a Welsh 24/7 helpline alongside specialist treatment, she said, people can now get help whenever they need it.

While further developments are planned—including a dedicated website and online referral system—people can already access support directly by phone or email.

The free helpline, available 24 hours a day, can be reached on 0808 281 9265, including from mobiles without credit. Referrals to the treatment service can also be made by individuals or professionals via email or telephone, with messages monitored outside of normal working hours.

Organisations across Wales are being encouraged to spread the word, ensuring that anyone affected by gambling harm knows where to turn from day one.

With the service now in place, health officials hope more people will feel able to seek support early, helping to reduce the long-term impact of gambling-related harm across communities.