Samaritans launch support line for NHS and care workers

Samaritans has launched a new confidential wellbeing support line for NHS and social care workers in Wales.

The wellbeing support line is for anyone who works in health or social care and might be feeling worried, stressed or overwhelmed, or just needs to talk things through after a busy shift or long day at work. It’s more important than ever that we keep looking after ourselves, so we can continue to care for others.

All calls are answered by Samaritans volunteers, who are trained to listen without judgement and offer confidential emotional support. The support line will be open every day between 7am and 11pm, offering support in English.

A Welsh language line will also be available every evening between 7pm and 11pm.

The line has been designed to help anyone working in the NHS or in social care in Wales to process their experiences during a time when they’re working under increased pressure and adapting to difficult circumstances.

It’s focused on creating a safe space for them to share their feelings and talk about what they’re going through.

The English language support line for NHS and social care workers and volunteers is free to call, and is available every day, between 7am-11pm on 08004840555

The Welsh language support line for NHS and social care workers and volunteers is free to call, and is available every evening, between 7pm-11pm on 08081642777.

Executive Director for Samaritans in Wales, Sarah Stone said: "I am delighted that Samaritans is able to provide an independent and confidential listening service to all NHS and social care workers in Wales during these unprecedented times.

"Our trained volunteers are here for any member of staff working for NHS or social care services to talk about whatever is troubling them. Now more than ever, it's important to reach out and talk. Samaritans understands that connecting with others is a fundamental human need.

"We also ask the public to continue looking out for those who are looking out for you, by checking in with NHS or social care workers who may be friends, family or neighbours. A friendly chat, message or listening ear could help at the end of a working day."