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Compensation for forced installation of prepayment meters


May 28, 2025 - 592 views

Energy customers in Wales can expect payouts of up to £1,000 each, with debts possibly written off due to the forced fitting of prepayment meters.

Energy companies are compensating customers with over £70m in total.

Eligible customers may receive payments starting at £40, with the possibility of reaching up to £1,000 for inappropriate installation.

Ofgem intervened after energy firms switched vulnerable customers without their consent during the cost of living crisis.