March 23, 2020 - 1717 views
Conwy County Borough Council have published an update for public services this afternoon.
Public Toilets
We have closed our public toilets across Conwy county, so we can prioritise cleaning and resources across our facilities and keep vital services going.
We don’t take any decision to close council facilities lightly, but our absolute priority is the health and welfare of the public and our staff as the country deals with the impact of the coronavirus.
Business
Support for Business: The Welsh Government has announced a package of support worth £1.4bn for small businesses to help them during the coronavirus outbreak. We are working with Welsh Government to implement announced emergency fiscal aid packages. Details are still being finalised and we will implement these schemes as soon as we are able to.
Information and any relevant online application forms will be available on the Conwy website at https://www.conwy.gov.uk/en/Business/Business-Rates/Welsh-Government-Business-Grants.aspx
Social Care
Social Care teams are continuing to deliver services to the public. We’re following the latest government advice, this means sometimes we might be working slightly differently, for example making contact by phone rather than face-to-face, if it’s appropriate.
Learning disability day services at Canolfan Marl, Canolfan Riviere, Children’s Clubs and work opportunities are closed.
Community Support
Do you know someone in need, or self-isolating? There are a number of people ready to help with shopping, collecting prescriptions, picking up the phone for a chat, and other support. Find out what is available within your community (01492) 575544.
Galw Gofal
Galw Gofal is operating as usual, providing 24/7 emergency telecare and out of hours call monitoring service to help protect older or vulnerable people in their own homes. Galw Gofal is committed to helping our customers remain safe and well at this time.
Leisure Centres
All Conwy County Borough leisure centres are closed.
We will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. We will not be making any collections on your direct debits until centres reopen.
You don't need to do anything. We will contact you when collections are going to be remade. Any pre-paid memberships such as annual memberships will be carried forward when the centres re-open.
Libraries
All Conwy County Borough libraries are closed.
Tourist Information Centres
Conwy Council’s Tourist Information Centres will close from Tuesday. Services will be available by phone, or email and online at www.visitconwy.org.uk
Crematorium and Cemeteries
Services operating as usual. Mourners are advised to follow national guidelines on hygiene and social distancing. We are offering free webcasting of memorial services.
Venue Cymru and Theatr Colwyn
Venue Cymru and Theatr Colwyn are not staging shows or screening films https://venuecymru.co.uk/coronavirus
Restaurant and café bar closed.
Planning, Licensing and Trading Standards
Walk-in services are temporarily suspended, please phone or email for advice, or to make an appointment.
Planning Advice Service: (01492) 575247 / cynllunioplanning@conwy.gov.uk
Licensing: (01492) 576626 / licensing@conwy.gov.uk
Trading Standards: (01492) 574110 / trading.standards@conwy.gov.uk
Recycling and Waste
Recycling and Waste collections are operating as usual.
Mochdre Office is closed, the ERF Advice Team can be contacted on (01492) 575337 or email erf@conwy.gov.uk
BSL Video
COVID 19 - information in British Sign Language (BSL): https://www.conwy.gov.uk/en/Council/Contact-Us/Sign.aspx
