September 04, 2025 - 461 views
The Royal Mail in Llandudno is under scrutiny after video footage has surfaced showing alledged undelivered post.
Janet Finch-Saunders has requested an investigation due to her experience of delayed deliveries and firsthand experience of a late first-class letter.
The whistleblower's video revealed issues like delayed hospital appointment letters and the prioritising parcels over letters. Residents were even been told to collect their own mail.
Commenting on the Royal Mail and the Llandudno sorting office, Mrs. Finch-Saunders said: “I wish to commend the whistleblower or whistleblowers who have confirmed what so many of us are experiencing: serious delayed postal deliveries.
“Staff have disclosed to me that hospital appointment letters can stay in the frames for days; a direction has been given to postmen to manage mail and make sure parcels are delivered as a priority; parcels are being taken out for delivery whilst letters are being left in the sorting office; and some delivery rounds have been made so big that it is difficult to always deliver.
“Constituents are even being told that they can go to the sorting office to collect their post, but why isn’t it being delivered?!
“Posties have served our community admirably for decades. Royal Mail executives should hold their heads in shame for the fact that frontline staff and customer satisfaction are now being so seriously undermined by what appear to be new ways of operating.
“An investigation is required into the management of Llandudno sorting office. The standard of service just isn’t good enough”.
