June 18, 2026 - 188 views
A new service has been launched to make it easier for Deaf and hearing-impaired people across North Wales to contact police using British Sign Language (BSL).
The system, called Convo Now, allows users to speak to North Wales Police about non-emergency matters through a live video call with a qualified BSL interpreter.
The service is available 24 hours a day, seven days a week, and can be accessed via a dedicated app or website. Once connected, an interpreter joins the video call and relays communication between the user and police officers.
It is designed to support Deaf BSL users in reporting non-emergency crime, reporting incidents that have already taken place, requesting police advice, or contacting local officers and PCSOs.
Users must register before using the service for the first time.
Convo Now is being introduced alongside the existing text-based service, which allows Deaf and hearing-impaired people to contact police via 18001 101.
North Wales Police say the new system is part of a wider effort to improve accessibility and ensure more inclusive communication with all communities.
North Wales Police Control Room Manager David McMahon said the service will help remove barriers for Deaf people seeking support.
“We want Deaf people and BSL users to contact us easily and confidently when they need help,” he said.
“Convo gives people better access to our non-emergency police service. We are committed to supporting Deaf and hard of hearing people in our community.
“This service is a step towards fostering further inclusivity and making North Wales the safest place to live, work and visit in the UK.”
North Wales Police and Crime Commissioner Andy Dunbobbin welcomed the introduction of the service, describing it as an important step towards more inclusive policing.
“As PCC I believe everyone should be able to contact the Police with confidence,” he said.
“Initiatives like this help break down communication barriers and keep people safe. By improving access, we are strengthening trust, ensuring fairness, and making sure no one is excluded from the support they may need.”
Steph Lotz, UK General Manager for Convo, said the partnership reflects a shared commitment to accessibility and equality.
“We believe Deaf people should be able to engage with public services confidently and independently, especially in moments where trust, safety and clarity matter deeply,” she said.
“We are proud to partner with North Wales Police to help create more immediate pathways for Deaf British Sign Language users to connect with police services and support.”
The service is expected to expand in future, with plans to introduce Convo technology at police station front counters, custody suites and for use by officers in the community.
North Wales Police say Deaf people will continue to be able to use the BSL 999 emergency service in urgent situations.
More information about Convo Now and registration details are available via the Convo website and app.
