June 17, 2025 - 726 views
The Welsh Mountain Zoo has apologised for a recent social media hacking incident which bombarded supporters and friends with fake offers and advertisements.
In a statement, the Zoo say they have regained control of their Facebook page and assure supporters that the page is now secure.
"Firstly, we want to offer our sincere apologies for the recent disruption to our Facebook page. We deeply regret that this happened, and we know how important our page is for staying connected with you - our community, supporters, and friends.
"We’re pleased to share that we’ve now regained access and have taken strong steps to secure the page fully. While the original hacker’s name may still appear in the background, they can no longer access or control the account thanks to prompt action taken on our side.
"North Wales Police Cyber Crime Unit has conducted a full review of our systems and confirmed they are safe and secure, and we thank them for their time. We are continuing to work closely with Facebook to complete their investigation and ensure everything is fully restored.
"Out of caution, we’ll be easing back into our normal posting schedule. For now, we won’t be sharing anything related to ticketing or support options. While that information remains available through our website - and continues to play a vital role in supporting our animals and conservation work, we’re choosing to hold back on promotion until we’ve fully restored confidence in our social channels.
"To reassure everyone that the page is once again safe and under our control, we will soon be posting a short video message from a member of our team.
"This has been a difficult time for us. As a conservation and animal welfare charity, these platforms are vital in helping us care for our animals and protect wildlife around the world. Disruptions like this have real consequences, but your continued support, patience, and belief in our work mean everything. Thank you for standing by us."
